My apartment is a mess because I have nothing to put my stuff in! You can only swap mattresses once at IKEA so we are stuck with a £600 mattress that we can't sleep on. Long story short, I've now been back to Ikea 4 more times since the initial purchase and return date and still nothing has been resolved. The Haugsvär is another mattress that features pocketed coils. We did our research and got the firm support we were after. Very comfortable! After reading others' reviews here, I decided to get the firm Hesseng and also buy the Tromsdalen mattress pad in case the Hesseng was too firm. At just under 14'' thick, the Hidrasund is a large mattress (the king size weighs over 200lbs) that features other natural materials such as wool, cotton, and coconut fiber. Every night since I have purchased this mattress I have had a very restful and comfortable sleep, plus I don't toss, turn, and wake up in the middle of the night. Therefore, please tell your manager not to get an attitude with me when I present both the original receipt and the store credit when I specifically asked for an exchange of the same brand of mattress and then give several excuses why I now have to pay more for an item I bought less than a week ago. Insults to injuries abound! Billy, Hemnes, Malmo, Besta - kind of like a Scandinavian trip as you read the furniture series names . I finally ask to speak to a manager and they say they don't have a manager working for the next couple of days. Our high quality and top rated beds and mattresses comes in foam, spring, latex and in a wide range of sizes and firmness. And when it happened with one of your favorite brand in the world, it can get your emotion down pretty badly. Even an employee from Ikea told me that she too faced the same back problem. Its low profile means its perfect for small spaces and younger kids. He took my phone number and several days later someone from IKEA Emmeryville called me and pretty much told me the same thing. I tried adding a memory foam mattress pad to extend its life, but that didnt really work - it just felt like being partly buried in a softer hammock.The Hesseng mattress is very firm, as others have mentioned, but using the mattress pad (its also ikea - tussoy) on it I find it really comfortable and supportive. Bed, mattress, sofa chairs etc etc....Promised delivery July 14 which was OK since my guests were coming in on 17th. She said she filled out a form for me, gave my info to the delivery team, they will get back to me about the delivery time. I would never purchase anything online or in-store from IKEA again. Overall GREAT buy!!! No back issues!! The biggest waste of money.. : (. In defense of the humans, everyone was very nice, apologetic and deferential. Oh, and the food isn't bad really. I was so upset I didn't even want to call IKEA. Garbage in = garbage out. I drive a compact car and live on the 3rd floor of an apartment building! There are two lines labeled "Home Delivery" I got behind one person in one of the lines. He told my husband he is sorry about what happened. We don't have any plans to return it yet. It’s a great mattress. We thought all would be well, finally. IKEA should be a company of integrity and do the RIGHT THING for the customer. Horrible customer service!!!! 2021-2022 Slumber Search $1,000 Scholarship. The supposed manager Jeff showed no real capacity to sustain an intelligent argument or satisfy a client's rights. It is 8 inches and since the Ikea bunk bed is so low they suggested using a mattress that is 5 inches or shorter. Love the use of natural and renewable materials. In desperation, I am utilizing public media. They still haven't answered, i think it's ridiculous to wait 2 hours to speak with someone 3. A mattress is a very individual item, so I am sure many would love it. Once you're 90 days past your purchase date, you're on your own. IKEA failed my delivery twice. I'm about to call and cancel the order and ask for a refund. I freaked and told my husband to inspect it, low and behold it was a bed bug. The concept wasn't sinking in so they called a supervisor. May all benefit! Its top comfort layers come with 2 layers of polyurethane foam. Yes, the lines are long, other customers can be annoying and obnoxious, but you know you'll always have an adventure! Hope IKEA carries these for a long time - I’ll be back eventually. 99. I'm still missing my $600+ dollars and I'm looking to go back again to settle this once and for all. This Ikea has BY FAR the worst customer service and without a doubt should be rated below average. Give me a break. We can look at it to determine if it is defective. We moved about 7 days ago and transported the mattress, The gel has now shifted onto 2 spots in the bed. We did not want to swap the firm version for the medium firm, however, as we found the latter to be far less supportive. The Hesseng medium/firm is not supportive whatsoever, it feels like an air bed with 1/3 of the air let out, moving around in the bed throws you off balance, the mattress digs into your back and hips. I purchased the Haugsvsar mattress two months ago after me and my wife found the store model extremely comfortable. I went back home and picked up the mattress back to IKEA, I waited in return line for 2 hours, she checked the mattress and said it looked different from the picture,it is not mold, it's stain! By and by, the first scheduled delivery occurred and an item was damaged ---more time on the 888 number to arrange replacement item via a new case number. Their prices tend to be considerably less than premium brands, but competitive with other discount and entry-level lines.. The pros: Natural materials and five comfort zones for your shoulders and hips. She said no problem just go ahead bring the foam mattress in, she will take care of it. My spouse and I weigh 145 and 120 lbs. I said. Highly recommended. After my last terrible experince spending too much money on a horrendous Harvey Norman, King Beard, I cant recomend this highly enough. Trip 2. We have everything from double beds to bunk beds in lots of styles. It is rated firm and is a bit higher at just under 10'' thick. The doctors thought it was hives or something in our detergent but only my two daughters who were sleeping on the bed seemed to be affected. Due to the life expectancy of all mattresses it made most sense to get this one. I had to explain to them why I'm returning items I only just bought a little over an hour ago. It features 3 layers of comfort polyurethane foam that provides more cushioning and a medium firmness rating according to its specifications. I would definitely recommend it for someone looking a for a firm mattress and without being ripped off. Why should I now have to pay 50 dollars more for the same item because I want semi-firm and not firm?? I never thought I would find such a great mattress in IKEA! 20 more minutes and my order was finally ready. So we go with the backup choice.. whatever, it looked OK. Second, the chairs.. totally out of stock. Goodbye Ikea. Disappointed, after pick out the pillow top that we want, the girl who works there said if we buy it, can't return. Typical IKEA - if you've been to any other location. Shop HAUGESUND Spring Mattress. Doesn't make any sense at all! I reached a call center. My husband is a big guy and I am petite. Purchased at 1st the Haugsvar Firm. Told me to go back to Ikea. Retrospectively, I think my spine was readjusting, having been used to a seriously sagging mattress that was well beyond its use-by-date. This is a feedback and review specifically of the Orlando FL IKEA Home delivery experience. Great support for my back, and when I wake up I feel super rested. This is not a living room set missing the coffee table, and IKEA has not lifted one finger to resolve or help in this situation. I will update you as it unfolds. Others found that it was not comfortable. to go over THE return detail. I bought a twin and my husband was sleeping on the cut away half from out expensive king mattress. After contacting customer service and the store, they refused to help me. On 14th got a call for delivery on 15th evening by around 5 pm. We bought the firm king sized mattress with the extra mattress topper and like another reviewer, we found it to be very firm at first but loved it anyway because we could move without disturbing each other. When I first got it it was way too firm, and extremely heavy to carry to my room. AWESOME. I have never lived in a home with bed bugs. Again I spoke to Michael who gave me the run-around. It actually hung up on me! It fits horizontally in the narrow space under the window, which maximizes floor space as well. You can get some really great finds here, and the furniture lasts. IKEA continues growing in popularity as they expand across the US, primarily targeting lower price points. We thought we might want to add a topper, but we are very happy as-is. Uh why would anyone want to just remove a mattress? Ikea’s sizes are also slightly different from traditional mattress sizes, meaning regular sheets and covers may not fit properly (so you’re stuck buying Ikea-brand sheets for the bed). easy peasy. Seems to be made from very good material, but it is very heavy. I will NEVER buy a bed from here again as much as I love Ikea. Japanese Floor Mattress Futon Mattress, Thicken Tatami Mat Sleeping Pad Foldable Roll Up Mattress Guest Mattress Pad Kids Floor Lounger Bed, Light Brown, Twin Size. I call IKEA, they are after all the ones I paid, they arranged this delivery. IKEA is a truly wonderful place. Wife bought a mattress and after checking in person at store was told it was ready for pick up at a warehouse in Hayward. My husband and I ordered quite a bit of furniture for our new place from Ikea on May 6. My wife and I needed a new bed frame and mattress. I also mentioned that I was getting a foam mattress so she added a specific slat to get for a foam bed. THIS is the BEST MATTRESS I have EVER SLEPT on!!! At this point I should be surprised. I smiled at the employee while she took care of the woman in front of me. It was so insensitive to ask me to "just bring it in and we'll look at it." It feels wonderful. "No. Also the returns manager at our local IKEA needs coaching to focus more on explaining customer options and avoiding the use of the word "no", which he knows profusely. Heavy. Never slept better. It … I then stood in the "Home Delivery" line for over an hour. I have never experienced anything like this before: I went to Ikea Emeryville, CA to purchase a queen malm (brown veneer ash) bedframe, lonset slats, mattress and mattress pad. Confused I went back and asked why mine felt so much harder - I was told "of course the ones in the store are softer - lots of people lay on them" Do you think they could have mentioned that when I was there for over 45 minutes the first time? I also have had lower back issues for a few months, especially in the morning, and I think it is because my 8yo sleepmaker pillowtop mattress had 'hammocked'. Compared to other brands & types, this is the best value. I have bad back and leg issues and finding a mattress that my husband and I like has been impossible for 37 years until now. In the end I was not able to sleep anymore without major discomfort. I am a fan of Ikea! A great bed and a great value. I reschedule again for the third day, the day of my daughter's graduation so had to have a neighbor sit for the delivery. I called customer service line and they said they'd ship us a new mattress since it was forgotten in our order. I’ve had this bed for 3 months so I feel as though I have a good perspective for it. See how it all works here. So now I had to stand in line in returns to get my money back. I'm also glad that the mattress pad is replaceable, since I've read a lot of complaints about mattresses which have the plush layer attached. If you have moved your item please put a note or change its location on the tag. It also comes with two more layers of transition foam that help provide support to the body. And besides- they sold us the darn thing!) This one just four and half months! I asked him to please talk to top level management and carefully weigh his response before returning my call. The cons: Problematic comfort to many customers. 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