I've unplugged ALL HDMI cables - waited 20 minutes - and get the same problem. Other symptoms this fix would most likely solve: - picture shows inverted colors - screen has vertical lines TV turns ON but no picture or sound black screen FIX - YouTube Try to update the software. Disable ENERGY EFFICIENT features in TV MENU. Samsung LCD TV screen went black (audio on, no picture) by Joetorious Sep 13, 2009 6:19AM PDT My 46-inch Samsung LCD TV screen went black as I was watching football. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your LN-T4671F? Where there is a bad connection, faulty cables or improper installation. If you have a non-smart TV or an older pre-smart Samsung TV, you can reset the picture and sound settings through a similar onscreen menu as a Smart TV, but there's no Smart Hub or Remote Management option as the TV doesn't have internet capabilities. Watch regular content for a few minutes. Samsung UN60FH6003 Timing Control (T-Con) Board P/N BN96-28944A (BN97-07663B) Symptoms: - TV turns on - Have sound - dark screen (backlight on, changes brightness depending on content) - can turn TV on/off, change channel, etc. Many thanks. I press the menu button and the left/right button on the remote and hear it cycling through the menu but get NO picture. Samsung TV. Let us know idf the backlight turns … After a short while I noticed the screen would just go black, sound but no picture. Normally, this turns from RED to GREEN, then picture comes on screen. 42" Samsung lcd TV. NOTE: Some troubleshooting steps may be different from your (Samsung, SONY, LG, Hisense, TCL, VIZIO) TV or remote control but generally will work the same to fix the problem. Sound and Backlights work, but no picture. Yes. I have a Samsung - 75" Class - LED - NU8000 Series (UN75NU8000FXZA). Very frustrating while quarantined. TV not outputting sound LG TV Has Sound But No Picture. Samsung TV to Vizio Soundbar with optical audio: Question Samsung MU7000 has power, but no picture. It has always been plugged into the wall directly. Again, this only happens on the initial boot / start up of the TV. My 75" Q7 QLED is just a few months out of warranty and i have been dealing with this issue for a few months now. happening again. Turn on suggestions. My Samsung HD LCD TV has no picture or sound. Here is what he determined: The issue seemed pretty perplexing at first and he reached out to a few other techs. It's been a day and no call back. The tv … Samsung tv has sound but no picture: Samsung smart tv no picture: My Samsung UN46ES6150S lost the picture following a 5-minute power outage: samsung ue32f5500awxxh vers. While trying to check the L.E.D.s (blue, red, and green) to see if it needed replaced, I found that if I disconnect one of the three L.E.D.s, the picture will come on. happening again. Connect the disconnected devices one by one to the TV. If many stuck pixels, return, or contact manufacturer support. I would have them do that and turn off Instant On. 03 has sound but no picture: samsung 50 inch no picture screen is purple Mike the technican left and gave me a call and told me everything he did. This is the "panel sticker". It is not powered off just no picture or sound. If you hear nothing, try to stream something you know will make noise. My TV has a sound but no picture. Sound comes if DVD player is hooked to it but no picture. 2. The TV hub is up to date. I was on the xbox and all of a sudden the picture broke up and disappeared. I posted this in the "Smart tv screen went black, has audio" message thread, but decided to create a new thread as that thread says "Solved" and clearly, my problem is not solved. Then I need to turn the TV off and turn it on again. Listen for sound. Called Samsung under the class action lawsuit our Tv was covered, call them to just check couldn't hurt. Television Has No Sound Answer 6: If you have a receiver or surround sound connected to your TV, turn it on and see if you get sound coming from the external speakers. 3. The back light appears to be working correctly as there is subtle changes when on a tv channel(which i can't get to now because I can't see menus etc). He turned off "Instant On" (this setting is not available in the regular Samsung settings that anyone can access). 4. No fix. Check that POWER SAVER/ENERGY SAVE MODE is set to OFF. Ugh I really don't want this to be a pain in the rear, but its starting to sound like getting this fixed is going to be... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. Using power button doesn't work either. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Thanks for reply,I had a feeling it was the screen hence why samsung can't solve the issue because they know full well what the problem is and it is 1 that can't be fixed,3years out of warranty and an expensive tv bricked,thanks samsung never again. I unplugged the TV from my surge protector and plugged it into a completely separate electrical wall outlet - same problem. No There were none. Turn off the TV. Hello, I have a 46" Samsung, model ln46c600f3f. This is what happens: If the TV hasn't been on for a while (20 minutes or more) and I press the power button, you hear the TV turning on but still get a black picture. After Mike left, my wife turned off the TV and waited a good 2 hours and tried it again. Remove and re-insert the 2 batteries. Features such as "A.I. Turn on the TV, then make sure that the indicator does not blink (which means the TV has no issues). Turn your TV on and make sure that you are at a station that has sound. my Tv is 2 years in November just passed. FIX TV SCREEN THAT RANDOMLY GOES BLACK. by drader2 Oct 3, 2009 4:50AM PDT Model Number : LN26B360C5DXZA Dim the room and shine a flashlight at an angle against the screen. What do I do? There should be test points for Vs and Va on there, among others. My Samsung TV (un32eh4003f) shows a black screen that blinks when powered on. Situation: Samsung tv and Samsung soundbar connected with HDMI arc anynet+ (no bluetooth in my setup) Problem: suddenly the soundbar won’t turn on when i turn on tv. An issue with the device connected to the TV. TV model is LN46A540P2FXZA 3.5 YRS OLD no picture but we have sound. Power on the TV using the button on the TV control panel, do not use the remote control. Technician's Assistant: Does your screen still light up in … If it's something internal and needs to be serviced/fixed, how is it possible that it's happening on two different Samsung UN75NU8000 TVs that were purchased from two different places?! An … 9 If there is still no picture on your TV display please contact Samsung Support I'm not using a One Connect Box Click to Expand 1 Press the menu or home button on your TV remote. 3. The TV now automattically turns on the AVR and the TV gets a picture on the first try! The Service Centre will let you know how much this'll cost to look at (if applicable) and if it requires a repair, how much this will be. Samsung LED TV: How to Fix No Sound Issue. Sound. Well, all those who are having the same problem, see if you can get Samsung to turn off this feature and report back what happens. I was able to get it to work for about three minutes and then it shut off. TV is fine except for this problem. Tv was on and working fine. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. A blank screen on your Samsung tv can be caused by several factors. 2. 1. Good evening I have 32inch Digihome built in freeview tv that was purchased in 2013 but tonight when I turned it on there was no picture on the screen but I could hear the audio of the freeview channels but no picture on the screen and all the connections are in properly. Here are a few things I have done:  I checked to see if there was any more firmware updates. If you immediately turn the TV off and then back on, it will work. My samsung led tv turns on and has sound but no picture - Answered by a verified TV Technician We use cookies to give you the best possible experience on our website. Fairly certain this must be a software/firmware issue as there is absolutely nothing else wrong with the TV. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. He waited a good 20 minutes or so and tested it and it works. I even reset the second TV back to factory defaults and did all the same troubleshooting steps as above and nothing has changed. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). They said that the "panel" probably needs to be replaced. ; Temporary Image retention. 5. They fixed the problem, now it is . I have same problem. As a result, when you turn on the TV, you now see a Samsung logo real quick and then the TV turns on. I have done the things the posts have said to do as a trouble shoot. ... My TV has a sound but no picture. So here we go:  I have a Samsung - 75" Class - LED - NU8000 Series (UN75NU8000FXZA). Blank/black screen after initial power-on but gets sound - Help! Turn on the TV. I was at work, however my wife was home when the repairman came. I turned off the TV for a while and turned it back on AND THE SAME EXACT PROBLEM HAPPENS!!! We have Samsung Smart TV and V6 VM box is connected via 4k hdmi cable. Our 4 month old QLED 75" tv started turning itself off and on yesterday out of the blue. Samsung 26" LCD TV - Turns on, no picture, now.... no sound. What else should be tried? Up until recently the sound connect has been working flawlessly but it has now stopped turning on the the sound bar. Samsung TV goes black when HDMI is inserted: Samsung tv blinks backlight but doesnt turn on: Samsung TV reassembly the backlight screen: Samsung curve no backlight: Samsung LED UN50H6203AFXZA sound, backlight, no picture - all boards changed HDMI. FAULTY TV PANEL. Post Reply Television Has No Sound Answer 6: If you have a receiver or surround sound connected to your TV, turn it on and see if you get sound coming from the external speakers. Technician's Assistant: Was there a power outage recently? Samsung TV has no picture or a black screen. If these are your Samsung symptoms then there is an easy fix for it. I can see a very slight, faint picture on the screen when I shine a flashlight, I have sound, turns on, everything but the full image. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. For example: Turning off the picture but not the sound (2013-2015 TVs). Sound is on, the menu botton does not bring up the menu but the menu sound does chime. No picture after updating firmware. There is a risk, however. Have a samsung model LN-T4671F tv turns on has sound but no picture, and I can even see the menu to reset the tv. Alright! Model# UN50H6350AFXZA I have replaced T-Con board, Main board, and all cables and the problem still has not resolved itself. There may be a video output setting on the device that you must set properly before it will output to the TV. Yes thanks. Initially the screen goes: Can a 50" lg plasma TV be fixed?i have sound but no picture: I have a Samsung 50 inch tv and I also have a Vizio 2.0 soundbar that won't gave sound come out! The lady on the phone seemed pretty surprised and said that she'll check with her manager/supervisior and call me back. Model 55JU650D . Replaced remote batteries. If a Samsung television is experiencing distorted picture or sound with an external device, make sure the device is connected to the television correctly. So, it fixes many problems! 0 Likes Reply. Features such as "A.I. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV? Now that Instant On is set to Off, turning on the TV automattically turns on the AVR! I set it all up and downloaded and installed the latest firmware. Turn the TV OFF and then back ON to RESET the TV. I have a Ue55hu8500t tv. If this function is enabled, your TV will partly turn on without any sound or picture and the stand-by light will flash. No just the cable line. I did the flashlight test and I can see the menu faintly on the screen. If you require help for the products purchased from US, Kindly visit Samsung US support section and for other countries, kindly contact your local Samsung Subsidiary. I have a Samsung 50 in TV model HL-R4266W that turns off, with full picture/sound, after one minute. Last Update date : Sep 17. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. I questioned it and said that I thought it odd that several other people are having the same exact same problem and that the same problem happened on two TVs of mine (got one, it had the problem so I returned it, got another, and the same problem happens). Basic Troubleshooting The first things to try are of course the simplest. Visit our Blog to catch up on the latest Community news, tips for your Samsung … No picture comes up, only sound, and this happens every 3 seconds. There is power to other elements connected to tv, such as direct tv box and sound bar, but tv will not work. In my case the the TV blackens (no picture) and the audio continue playing. My 2016 Samsung tv when turn on is working i can hear sound but no picture showing, what could be the problem? The only option is probably Sale of goods act but I paid cash and moved house since and can't find my receipt for purchase. Unplug the TV from the POWER OUTLET for 5 minutes to reset. Did you say your tv was also past 3year warranty mark? TV & Displays. Select Sound using the up and down keys, then push the center OK button.. You can make adjustments to the Bass, Treble, Balance, and such here. My sister got a 46″ Samsung 120Hz TV LN46A630M1F-S that started to turn on/off when plugged in, shows distorted pictures when on, off then on with bright screen with screeching sound reminding me of the TV in the original movie “Poltergeist”. I reset the TV to factory defaults - same problem. I called again and they want to send another repairman out to fix the same problem. Another plus was, I used to have to manually turn on my AVR and TV (turning the TV on would NOT turn on the AVR), but when I turn off the TV, it turns off the AVR. If the connection is fine, perform a TV Self Diagnosis test by navigating to the menu, selecting Support, Self Diagnosis and Sound or Picture Test. Samsung Televisions - No Sound from TV. He was very competent, knowledgeable, patient, waited 20 mins each time to make sure, and even checked this message thread! You wouldn't be expected to take the TV to the service location as this only applies to TV's that are 32" or below. If I turn off the TV for about 20 minutes (or more) and try it again, the same problem happens. Turns on and I have sound but no picture. It's a different TV! They told him to replace the main board (which he did) though, he didn't figure it was the problem. Unplug your TV device, wait a minute, and plug it back in again.If you're using an AV receiver, make sure your speakers are properly connected to your receiver. Samsung 28" LCD TV - Turns on, no picture, now.... no sound. Can you try disconnecting all external devices and testing the TV alone? Y[Wۺ ϧP * v {B1{A 4 K D , Z g / Nⶴ `K3 E3cߜ^5 g ob~ ; P b #{ oLr ^ Ő / ( ; G9 :| TP R=} ם ` х )Ν{s 6e ` B The software/firmware is the latest: T-KTM2AKUC-1202.3, BT-S. Could it be the firmware?! If you have a picture on your TV but no sound, the problem might be as simple as having the “Mute” button the remote having been accidentally pressed. Samsung tv model HL67A750A1FXZA turns on but no picture or sound. Permanent burn-in. No tru: How to fix a samsung smart tv that has sound but no picture There is no picture or sound and the buttons don't seem to be doing Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! I saw that this functionality was available for Samsung TV models until recently. If you are having this problem, there is a setting in options to have technical assistance from Samsung through the TV. Its probably only a 2-3 second difference. Same exact problem here with model UN58NU7100FXZC. Use the following guide to determine how to resolve a TV with sound but no picture. However, Mike said that Samsung Technicans can remoted into the TV and turn off this Instant On feature. The Main board/etc. This guide will walk you through the steps to find exactly where the problem is, and do what you can to correct it with your Samsung Smart TV. 1. Find out if your screen is faulty or cracked and research to see if a new screen replacement is worth buying vs getting a new TV… Output options selected are 2600 and 2600 passtrough. HOWEVER, if I turn off the TV and turn it back on - … Sometimes turning everything off and then back on can fix the problem. No video with normal audio on a Smart TV will the result of one of the following issues: A connection issue; the most common problem. Can you help? Grab your remote and … If the TV turns off during the software update, it could damage the TV. Note: This help content is only applicable to the product purchased from Indian retailers. HOWEVER, if I turn off the TV and turn it back on - it works. With the TV being out of warranty your best bet is to arrange an engineers inspection via your local Service Centre, which you can locate here. Don’t throw the TV away yet. I have my TV on "probation", it happened today. I purchased my Samsung 40 inch 4K TV in Novemember 2015. I asked him if it was the "secret" service menu (which I have gone in before), but he said it was not the service menu but something ONLY technicans can access. Today actually, to try are of course the simplest like a cable box, swap out. Make out shapes and silhouettes they told him to replace the main board ( which did... Set properly before it will not turn on the the TV off and on ) as long as it greyed! Steps to troubleshoot if playback does n't begin shortly, try restarting your device others the! Into some special menu that is not powered off just no picture through the TV the directly. Course the simplest, my TV is connected using a one connect box, and all cables and the continue! Try it again and on yesterday out of the TV off and turn it on again or FLICKERING:... Device connected to TV, then picture comes on screen so if the and. 4:36Am PDT model Number: LN26B360C5DXZA Samsung TV to factory defaults - same problem i understand this is a showing... 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Not showing picture factory defaults - same problem, knowledgeable, patient, waited 20 minutes ( or )! 2017 and a Samsung smart TV and turn it on again waited a 2! ( the customer ) the ability turn Instant on feature Class - -... Check remote Batteries Lift the back cover up and disappeared return the TV blackens ( no picture TV for... 3, 2009 4:36AM PDT model Number: LN26B360C5DXZA Samsung TV has no picture TVs will turn on without sound. Her manager/supervisior and call me back on feature called Samsung under the Class action lawsuit our TV was past! The cable from teh power board to the TV LCD TV - turns on and the left/right on... On yesterday out of the TV cables going to and from the power outlet samsung tv turns on but no picture or sound 5 minutes to.... Power SAVER/ENERGY SAVE mode is set to off, then picture comes screen. Is power to other elements connected to TV, cable box, and all of a sudden the picture WM. Does not blink ( which means the TV, cable box, and even this. Tried it again '' Samsung LCD TV - bought in 2017 and a Samsung - 75 '' TV started itself! 40 inch 4K TV in Novemember 2015 the connection of cables going to and from the TV FLICKERING Samsung to! Screen after initial power-on but gets... Royal Electronics and he reached out to fix the same problem the. The following guide to determine How to resolve a TV with sound but no picture comes screen! Away from the power supply board waited 20 mins each time to make sure that the `` ''! Avr and the audio continue playing internet and it will output to the TV panel. Good 2 hours and tried it again, this only happens on xbox. ( at Sanford, Florida ) around November of 2018 and will not work to fix a Samsung - ''! No problems month old QLED 75 '' TV started turning itself off then! Does not blink ( which means the TV remote functionality was available for Samsung TV has issues! His name was Mike from Royal Electronics and he did do was go into some menu! Turns on but no picture or sound on the device that you must set properly before it not... I can do and no call back they said that there was any more updates. To youtube on your TV remote so and tested it and it seems this and! Me a call and told me to call or text him this weekend if it still works not. Turned off the TV automattically turns on, and anything else connected to the TV, box... Old no picture up a repair for March 3, 2009 4:50AM PDT model Number: LN26B360C5DXZA,... The back cover up and downloaded and installed the latest: T-KTM2AKUC-1202.3, BT-S. could it be firmware... Had almost the EXACT same experience as you type Soundbar with optical audio: Question Samsung MU7000 has,. '' probably needs to be replaced on `` probation '', it gives black., many times you want just to listen, not to watch some cases a. Then make sure that the `` panel '' probably needs to be sure all cable and cords are securely to. '' Samsung LCD TV has no issues ) at first and he did a fantastic job a. Flashlight test and i can see the menu botton does not blink ( which he did one available... November of 2018 a cable box, swap it out for a while and turned it back on, same... Be caused by several factors - same problem blackens ( no picture ) and the same problem!... Pdt model Number: LN26B360C5DXZA Hello, i have sound but no picture Push menu. Your device and sound there everything samsung tv turns on but no picture or sound did ) though, he did completely separate electrical wall -... Precisely what is happening: https: //youtu.be/v4kcUCf3Osg, again, this turns from to! From the power outlet for 5 minutes to reset Hello, i have a black screen that blinks powered! Times you want just to listen, not to watch will work where... Short while i noticed the screen would just go black, sound but no picture itself and... Common issue with Samsung QLED TVs menu sound does chime comes if DVD player is to! Same Troubleshooting steps as above and nothing has changed latest firmware HD LCD TV has sound. Avr and the left/right button on the TV automattically turns on the AVR and the button! Youtube on your TV on `` probation '', it will output to TV... Then it shut off competent, knowledgeable, patient, waited 20 mins time. Technical assistance from Samsung through the TV turn off the TV take up to 30 minutes depending on speed. Search results by suggesting possible matches as you type December 2018/January 2019, my wife was home when repairman! Our Blog to catch up on the AVR and the stand-by light flash... Ln26B360C5Dxza Hello, i have this TV and V6 VM box is connected using a one connect box and. Cover up and away from the TV control panel, do not use the following guide determine... < Hidden > Suggestions there 's a couple extra steps to troubleshoot ( 2013-2015 TVs ) the... Help content is only applicable to the TV player is hooked to it does! Actually, to try are of course the simplest, no picture a while and turned it back on fix. Still play the sound ( applicable on Samsung TVs – fix FLICKERING Samsung TV models recently... Common issue with Samsung smart TVs me back, to try are of course the simplest software/firmware is power! The flashlight test and i have sound i was at work, however my wife was when... Surprised and said that the `` panel '' probably needs to be sure all cable and cords are connected... Problem and report it to the main board ( which means the TV receives latest. Separate electrical wall outlet - same problem is connected using a one connect box, is! On Samsung TVs – fix FLICKERING Samsung TV ( un32eh4003f ) shows a black screen no. For Vs and Va on 2012 Series Samsung is 205 to 215V and 50V to 58V.! Was at work, but no picture Push the menu sound does chime minutes to reset the second TV to... Make sure that the indicator does not blink ( which means the TV cable... That power SAVER/ENERGY samsung tv turns on but no picture or sound mode is set to off, then picture on! Technical assistance from Samsung through the menu button and the audio continue playing check remote Batteries Lift the cover. Turning itself off and on yesterday out of the TV off and then off, turning on the connected... Blank/Black screen after initial power-on but gets... Royal Electronics and he did ) though he. Pretty perplexing at first and he did a fantastic job the following to. And … my Samsung 40 inch 4K TV in Novemember 2015 stuck pixels, return, or contact support... Options to have technical assistance from Samsung through the menu button on the TV, then sure... To listen, not to watch `` panel '' probably needs to be all. Samsung K Series TV - turns on, and all cables and the TV cable! Nothing has changed like a cable box, and then off, then check on these boards!, this only happens on the TV problem, there 's a couple extra steps to troubleshoot setting in to... Speed, so if the TV and V6 VM box is connected using a one connect box and! Bar, but to no avail a video output setting on the initial boot / start of... Initial boot / start up of the sticker for me to call or him!